This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.
Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.
We hope you find this information useful.
| Name | Connection Type | WAN Connectivity | Trunk Monitoring | Analog Phones | Agent Features | License Charge | Actions |
|---|---|---|---|---|---|---|---|
| 3Com NBX | Proprietary | ||||||
| 3CX Phone system | Proprietary | ||||||
| 4PSA VoipNow | Proprietary / HTTPS | ||||||
| 8x8 PBX | |||||||
| Aastra 400 | CSTA Phase III / HTTP | ||||||
| Aastra 800 | CSTA Phase III / HTTP | ||||||
| Aastra BusinessPhone | CSTA | ||||||
| Aastra Intelligate/OIP | TAPI | ||||||
| Aastra MD Series | |||||||
| Aastra MX One | CSTA Phase III | ||||||
| Aastra OpenCom | CSTA Phase II / HTTP | ||||||
| Agfeo AS | |||||||
| Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 | CSTA - TCP Port: 2555 | ||||||
| Alcatel OmniPCX Office (OXO) | CSTA | ||||||
| Alcatel OpenTouch Business Edition | CSTA | ||||||
| Allworx 6x / 48x | HTTP / TAPI | ||||||
| Altigen MaxCS | Proprietary | ||||||
| Aspect Unified IP | |||||||
| Asterisk PBX | AMI | ||||||
| Auerswald COMmander | HTTP / TAPI | ||||||
| Auerswald COMpact | HTTP / TAPI | ||||||
| Avaya BCM | Proprietary (LAN CTE) | ||||||
| Avaya Aura Communication Manager | TSAPI / Telnet | ||||||
| Avaya CS1000 | Proprietary (CCT) | ||||||
| Avaya Definity | TSAPI / Telnet | ||||||
| Avaya Index | |||||||
| Avaya IP Office | TAPI | ||||||
| Avaya Meridian 1 Option | |||||||
| Cisco Broadworks | Proprietary (XSI-CTI) (XSI-TLS) (XSI-HTTP/S) | ||||||
| Cisco M6 | TAPI | ||||||
| BT Quantum | Proprietary | ||||||
| BT Versatility | Proprietary | ||||||
| Centile Istra | HTTP | ||||||
| Cisco Call Manager Express | Proprietary/Telnet | ||||||
| Cisco CSTA connection | CSTA/XML | ||||||
| Cisco UC Manager Business Edition | Tapi | ||||||
| Cisco UC300 | Not supported | ||||||
| Cisco UC500 | Proprietary/Telnet | ||||||
| Cisco Unified Call Manager | Tapi | ||||||
| DeTeWe OpenCom | CSTA/HTTP | ||||||
| Digium SwitchVox | HTTPS/XML | ||||||
| Epygi QX/Quadro | Not supported | ||||||
| Estech ESI | |||||||
| Fonality PBX | |||||||
| Genband PBX | CSTA (over SIP) | ||||||
| Grandstream UCM | AMI | ||||||
| IC-Talk MM Series | Not supported | ||||||
| Innovaphone PBX | TAPI/XML | ||||||
| Intelbras Impacta | CSTA/HTTP | ||||||
| IP Cortex PBX | AMI | ||||||
| IPFX PBX | Proprietary | ||||||
| Iwatsu ADIX | |||||||
| Ericsson LG IPECS eMG80 | Tapi | ||||||
| Ericsson LG IPECS | Tapi | ||||||
| Ericsson LG ipLDK | Tapi | ||||||
| Ericsson LG LDK | Tapi | ||||||
| Ericsson LG IPECS UCP | Tapi | ||||||
| M5 M5 | Proprietary | ||||||
| Matracom MC/L | Not supported | ||||||
| Mitel 3000 | Proprietary | ||||||
| Mitel 3300 | Proprietary (MiTAI) | ||||||
| Mitel Axxess (InterTel) | Proprietary (OAI) | ||||||
| Mitel CS5000 (interTel) | Sufficient OAI resources for Monitor and Call Control | ||||||
| Mitel MCD | Proprietary (MiTAI) | ||||||
| Mitel MiVoice Business | Proprietary (MiTAI), HTTP | ||||||
| Mitel MiVoice Enterprise | CSTA Phase III | ||||||
| Mitel MiVoice Office 250 | Sufficient OAI resources for Monitor and Call Control | ||||||
| Mitel MiVoice Office 400 | CSTA Phase III / HTTP | ||||||
| Mitel SX Series | |||||||
| NEC Aspire | Tapi | ||||||
| NEC DXE | |||||||
| NEC SL1100 | Tapi | ||||||
| NEC SV8100 | TAPI | ||||||
| NEC SV8300 | TAPI | ||||||
| NEC SV8500 | OAI | ||||||
| NEC SV9100 | TAPI | ||||||
| NEC Univerge 3C/9000 | Not supported | ||||||
| NEC XN120 (Topaz) | Proprietary/HTTP | ||||||
| Nfon PBX | uaCSTA | ||||||
| Nortel BCM | Proprietary (LAN CTE) | ||||||
| Nortel Norstar | |||||||
| Panasonic KX-NCP | CSTA | ||||||
| Panasonic KX-TD | |||||||
| Panasonic KX-TDA | CSTA | ||||||
| Panasonic KX-TDE | CSTA | ||||||
| Panasonic KX-NS | CSTA | ||||||
| Panasonic KX-NSX | CSTA | ||||||
| RingCentral PBX | |||||||
| Samsung DCS | |||||||
| Samsung OfficeServ | Proprietary | ||||||
| Samsung SCMC | CSTA | ||||||
| Samsung SCME | CSTA | ||||||
| Sangoma FreePBX | AMI | ||||||
| ShoreTel ShoreGear | TAPI (connects to the HQ Server) | ||||||
| Snom One | CSTA / HTTP | ||||||
| SpliceCom Maximiser | Proprietary / LDAP | ||||||
| Starface PBX | |||||||
| Swyx Swyx | |||||||
| Tadiran Aeonix | TAPI/HTTP | ||||||
| Tadiran Coral IPX | TAPI/HTTP | ||||||
| Teldat Elmeg Hybird | TAPI/HTTP | ||||||
| Telrad PBX | Not supported | ||||||
| Toshiba CIX | CSTA/SNMP | ||||||
| Toshiba CTX | CSTA/SNMP | ||||||
| Toshiba IP Edge | CSTA/SNMP | ||||||
| uaCSTA Handsets Akuvox | uaCSTA | ||||||
| uaCSTA Handsets Mitel (Aastra) | uaCSTA | ||||||
| uaCSTA Handsets Panasonic | uaCSTA | ||||||
| uaCSTA Handsets Snom | uaCSTA | ||||||
| uaCSTA Handsets Yealink | uaCSTA | ||||||
| Unify 5000 | CSTA | ||||||
| Unify 8000 | CSTA | ||||||
| Unify Hipath 3000 | CSTA Phase III and SNMP | ||||||
| Unify Hipath 4000 | CSTA Phase III | ||||||
| Unify HiPath DX / Realitis DX | CSTA Phase II | ||||||
| Unify Open Office (HOOME) | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Business | CSTA Phase III and SNMP | ||||||
| Unify OpenScape Office (MX/LX) | CSTA Phase III and SNMP | ||||||
| Vodia PBX | CSTA / HTTP | ||||||
| Voicenet IP PBX | Proprietary | ||||||
| Yeastar MyPBX | AMI, Proprietary: | ||||||
| Zultys MX | CSTA/Proprietary | ||||||
| Zycoo Coovox | AMI | ||||||
| Octopus F200 | |||||||
| Octopus F200 - F400 - F600 | Please refer to Unify Hipath 3000 | ||||||
| Octopus FX | |||||||
| Octopus F900 | |||||||
| Clearvox Clearvox | AMI, Proprietary | ||||||
| Ericsson LG IPECS CLOUD | SAPP | ||||||
| Genband Kandy | |||||||
| Xelion Xelion 6 | |||||||
| Firstcom Universe | Proprietary | ||||||
| Yeastar S-Series PBX | |||||||
| Mitel MiCloud Business | Proprietary (MiTAI), HTTP | ||||||
| Unify OpenScape Voice | CSTA XML (CSTA323) | ||||||
| Avaya Aura Contact Center | |||||||
| Clearvox NEXXT | |||||||
| Avaya AACC | Proprietary (CCT) | ||||||
| SpliceCom Select Voice | Proprietary / LDAP | ||||||
| Avaya IP Office Contact Center | |||||||
| POPP COMMUNICATIONS Cloud IP Phone system | EAS | ||||||
| NEC SL2100 | TAPI | ||||||
| uaCSTA Handsets Polycom | uaCSTA | ||||||
| Ericsson LG IPECS CM | N/A | ||||||
| Ericsson LG IPECS UCM | |||||||
| NEC SV9300 | |||||||
| Mitel MiVoice Connect | TAPI | ||||||
| Unify OpenScape Enterprise Express | |||||||
| Panasonic KX-NSV300 | CSTA | ||||||
| Avaya IP Office Cloud (MTCTI) | MTCTI | ||||||
| Alcatel OmniPCX Office (OXO) Connect | Not supported | ||||||
| Netsapiens Netsapiens | Proprietary SNAP API | ||||||
| Telepo Telepo | BCS REST API | ||||||
| PortaOne PortaOne | Proprietary - PortaBilling API | ||||||
| Metaswitch Metaswitch | Proprietary EAS / MVD | ||||||
| NEC SV9500 | OAI | ||||||
| Mitel MX One | Please see Aastra MX One notes. |