This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.
Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.
We hope you find this information useful.
Name | Connection Type | WAN Connectivity | Trunk Monitoring | Analog Phones | Agent Features | License Charge | Actions |
---|---|---|---|---|---|---|---|
3Com NBX | Proprietary | ||||||
3CX Phone system | Proprietary | ||||||
4PSA VoipNow | Proprietary / HTTPS | ||||||
8x8 PBX | |||||||
Aastra 400 | CSTA Phase III / HTTP | ||||||
Aastra 800 | CSTA Phase III / HTTP | ||||||
Aastra BusinessPhone | CSTA | ||||||
Aastra Intelligate/OIP | TAPI | ||||||
Aastra MD Series | |||||||
Aastra MX One | CSTA Phase III | ||||||
Aastra OpenCom | CSTA Phase II / HTTP | ||||||
Agfeo AS | |||||||
Alcatel Omni PCX Enterprise (OXE) Alcatel 4400 | CSTA - TCP Port: 2555 | ||||||
Alcatel OmniPCX Office (OXO) | CSTA | ||||||
Alcatel OpenTouch Business Edition | CSTA | ||||||
Allworx 6x / 48x | HTTP / TAPI | ||||||
Altigen MaxCS | Proprietary | ||||||
Aspect Unified IP | |||||||
Asterisk PBX | AMI | ||||||
Auerswald COMmander | HTTP / TAPI | ||||||
Auerswald COMpact | HTTP / TAPI | ||||||
Avaya BCM | Proprietary (LAN CTE) | ||||||
Avaya Aura Communication Manager | TSAPI / Telnet | ||||||
Avaya CS1000 | Proprietary (CCT) | ||||||
Avaya Definity | TSAPI / Telnet | ||||||
Avaya Index | |||||||
Avaya IP Office | TAPI | ||||||
Avaya Meridian 1 Option | |||||||
Cisco Broadworks | Proprietary (XSI-CTI) (XSI-TLS) (XSI-HTTP/S) | ||||||
Cisco M6 | TAPI | ||||||
BT Quantum | Proprietary | ||||||
BT Versatility | Proprietary | ||||||
Centile Istra | HTTP | ||||||
Cisco Call Manager Express | Proprietary/Telnet | ||||||
Cisco CSTA connection | CSTA/XML | ||||||
Cisco UC Manager Business Edition | Tapi | ||||||
Cisco UC300 | Not supported | ||||||
Cisco UC500 | Proprietary/Telnet | ||||||
Cisco Unified Call Manager | Tapi | ||||||
DeTeWe OpenCom | CSTA/HTTP | ||||||
Digium SwitchVox | HTTPS/XML | ||||||
Epygi QX/Quadro | Not supported | ||||||
Estech ESI | |||||||
Fonality PBX | |||||||
Genband PBX | CSTA (over SIP) | ||||||
Grandstream UCM | AMI | ||||||
IC-Talk MM Series | Not supported | ||||||
Innovaphone PBX | TAPI/XML | ||||||
Intelbras Impacta | CSTA/HTTP | ||||||
IP Cortex PBX | AMI | ||||||
IPFX PBX | Proprietary | ||||||
Iwatsu ADIX | |||||||
Ericsson LG IPECS eMG80 | Tapi | ||||||
Ericsson LG IPECS | Tapi | ||||||
Ericsson LG ipLDK | Tapi | ||||||
Ericsson LG LDK | Tapi | ||||||
Ericsson LG IPECS UCP | Tapi | ||||||
M5 M5 | Proprietary | ||||||
Matracom MC/L | Not supported | ||||||
Mitel 3000 | Proprietary | ||||||
Mitel 3300 | Proprietary (MiTAI) | ||||||
Mitel Axxess (InterTel) | Proprietary (OAI) | ||||||
Mitel CS5000 (interTel) | Sufficient OAI resources for Monitor and Call Control | ||||||
Mitel MCD | Proprietary (MiTAI) | ||||||
Mitel MiVoice Business | Proprietary (MiTAI), HTTP | ||||||
Mitel MiVoice Enterprise | CSTA Phase III | ||||||
Mitel MiVoice Office 250 | Sufficient OAI resources for Monitor and Call Control | ||||||
Mitel MiVoice Office 400 | CSTA Phase III / HTTP | ||||||
Mitel SX Series | |||||||
NEC Aspire | Tapi | ||||||
NEC DXE | |||||||
NEC SL1100 | Tapi | ||||||
NEC SV8100 | TAPI | ||||||
NEC SV8300 | TAPI | ||||||
NEC SV8500 | OAI | ||||||
NEC SV9100 | TAPI | ||||||
NEC Univerge 3C/9000 | Not supported | ||||||
NEC XN120 (Topaz) | Proprietary/HTTP | ||||||
Nfon PBX | uaCSTA | ||||||
Nortel BCM | Proprietary (LAN CTE) | ||||||
Nortel Norstar | |||||||
Panasonic KX-NCP | CSTA | ||||||
Panasonic KX-TD | |||||||
Panasonic KX-TDA | CSTA | ||||||
Panasonic KX-TDE | CSTA | ||||||
Panasonic KX-NS | CSTA | ||||||
Panasonic KX-NSX | CSTA | ||||||
RingCentral PBX | |||||||
Samsung DCS | |||||||
Samsung OfficeServ | Proprietary | ||||||
Samsung SCMC | CSTA | ||||||
Samsung SCME | CSTA | ||||||
Sangoma FreePBX | AMI | ||||||
ShoreTel ShoreGear | TAPI (connects to the HQ Server) | ||||||
Snom One | CSTA / HTTP | ||||||
SpliceCom Maximiser | Proprietary / LDAP | ||||||
Starface PBX | |||||||
Swyx Swyx | |||||||
Tadiran Aeonix | TAPI/HTTP | ||||||
Tadiran Coral IPX | TAPI/HTTP | ||||||
Teldat Elmeg Hybird | TAPI/HTTP | ||||||
Telrad PBX | Not supported | ||||||
Toshiba CIX | CSTA/SNMP | ||||||
Toshiba CTX | CSTA/SNMP | ||||||
Toshiba IP Edge | CSTA/SNMP | ||||||
uaCSTA Handsets Akuvox | uaCSTA | ||||||
uaCSTA Handsets Mitel (Aastra) | uaCSTA | ||||||
uaCSTA Handsets Panasonic | uaCSTA | ||||||
uaCSTA Handsets Snom | uaCSTA | ||||||
uaCSTA Handsets Yealink | uaCSTA | ||||||
Unify 5000 | CSTA | ||||||
Unify 8000 | CSTA | ||||||
Unify Hipath 3000 | CSTA Phase III and SNMP | ||||||
Unify Hipath 4000 | CSTA Phase III | ||||||
Unify HiPath DX / Realitis DX | CSTA Phase II | ||||||
Unify Open Office (HOOME) | CSTA Phase III and SNMP | ||||||
Unify OpenScape Business | CSTA Phase III and SNMP | ||||||
Unify OpenScape Office (MX/LX) | CSTA Phase III and SNMP | ||||||
Vodia PBX | CSTA / HTTP | ||||||
Voicenet IP PBX | Proprietary | ||||||
Yeastar MyPBX | AMI, Proprietary: | ||||||
Zultys MX | CSTA/Proprietary | ||||||
Zycoo Coovox | AMI | ||||||
Octopus F200 | |||||||
Octopus F200 - F400 - F600 | Please refer to Unify Hipath 3000 | ||||||
Octopus FX | |||||||
Octopus F900 | |||||||
Clearvox Clearvox | AMI, Proprietary | ||||||
Ericsson LG IPECS CLOUD | SAPP | ||||||
Genband Kandy | |||||||
Xelion Xelion 6 | |||||||
Firstcom Universe | Proprietary | ||||||
Yeastar S-Series PBX | |||||||
Mitel MiCloud Business | Proprietary (MiTAI), HTTP | ||||||
Unify OpenScape Voice | CSTA XML (CSTA323) | ||||||
Avaya Aura Contact Center | |||||||
Clearvox NEXXT | |||||||
Avaya AACC | Proprietary (CCT) | ||||||
SpliceCom Select Voice | Proprietary / LDAP | ||||||
Avaya IP Office Contact Center | |||||||
POPP COMMUNICATIONS Cloud IP Phone system | EAS | ||||||
NEC SL2100 | TAPI | ||||||
uaCSTA Handsets Polycom | uaCSTA | ||||||
Ericsson LG IPECS CM | N/A | ||||||
Ericsson LG IPECS UCM | |||||||
NEC SV9300 | |||||||
Mitel MiVoice Connect | TAPI | ||||||
Unify OpenScape Enterprise Express | |||||||
Panasonic KX-NSV300 | CSTA | ||||||
Avaya IP Office Cloud (MTCTI) | MTCTI | ||||||
Alcatel OmniPCX Office (OXO) Connect | Not supported | ||||||
Netsapiens Netsapiens | Proprietary SNAP API | ||||||
Telepo Telepo | BCS REST API | ||||||
PortaOne PortaOne | Proprietary - PortaBilling API | ||||||
Metaswitch Metaswitch | Proprietary EAS / MVD | ||||||
NEC SV9500 | OAI | ||||||
Mitel MX One | Please see Aastra MX One notes. |